The inbox is a second job
Emails pile up, messages get missed and responding to people starts to feel like a full-time role in itself. Meanwhile the work that actually moves your business forward keeps getting pushed back.
“Because you don't have to do it all alone.”
— Heidi Setchfield, Ops Angels
About
A little about Ops Angels
Ops Angels provides embedded operational leadership for established female founders whose businesses have outgrown their structure — bringing calm, clarity and control back into how everything runs. No corporate nonsense. No task-ticking. Just calm, considered support from a team who genuinely care whether your business thrives.
We sit inside your business — handling the day-to-day operations and systems that keep things moving. From inbox and diary management to client onboarding and supplier coordination – we take ownership of the work that's quietly holding you back from the work only you can do.
Learn more about Ops Angels →- 8+
- Years supporting teams
- Calm
- As a core deliverable
- 100%
- Remote-first partnership
- 1:1
- No faceless agency
What we tackle together
The behind-the-scenes work that keeps your business moving.
- 01
Operations & Customer Service Delivery
Inbox management, scheduling, light documentation and the day-to-day cadence that keeps your business running smoothly without you having to think about it.
Start here - 02
Systems & Processes
Building the frameworks that make your business scalable. Clear SOPs, streamlined workflows and smarter ways of working so growth doesn't break what you've built.
Start here - 03
Project & Launch Management
From planning to delivery, we manage the moving parts so your launches, campaigns and projects land on time - without the last-minute panic.
Start here - 04
A Partner Who Actually Cares
We work with a small number of clients at a time — which means when you work with us, you really work with us. We get to know your business, think ahead on your behalf and show up like it genuinely matters. Because to us, it does.
Start here
Sound familiar?
The messy middle
If any of this hits home, you're in good company.
Deadlines sneak up without warning
Without a clear system tracking what needs to happen and when, things fall through the cracks. The result is last-minute panic, rushed work and a nagging feeling that something important has been forgotten.
You're carrying too much with too little support
You're leading the vision, managing the team and handling the day-to-day operations all at once. The mental load is exhausting and it's becoming harder to show up as the leader your business needs.
Opportunities are slipping through the cracks
Follow-ups don't happen, leads go cold and good ideas never make it off the to-do list. Not through lack of care — simply because there aren't enough hours and no one to pick up the slack.
Admin eats the creative hours
The work you actually love — the thinking, the creating, the growing — keeps getting crowded out by scheduling, admin and the endless small tasks that somehow always need doing right now.
You need another trusted pair of hands not another task
You don't need more tools, more systems or more advice. You need someone who simply gets on with it — calmly, competently and without needing to be micromanaged.
Read more kind words →Every business needs Ops Angels.
CASE STUDIES
OPS IN ACTION.
Real businesses. Real shifts.
When Ops Angels stepped into this female-led electrical firm, the business was already busy. Work was coming in. The team was in place. But everything still depended on her involvement.
Two admins working 50-hour weeks. Quotes going unfollowed. Invoices going out wrong. A schedule that couldn't settle.
We didn't find a lack of effort. We found a lack of structure. Gaps across scheduling, quoting and invoicing that were quietly costing time and revenue, and keeping her tied into the day-to-day.
Within four weeks, that changed.
4 weeks
Schedule booked in advance
48 hrs
Every quote followed up within
50 → 15
Admin hours per week
But the real shift was her role.
She was no longer the one checking everything. No longer the point everything came back to. She stepped out of the day-to-day, took time away from the business, and it continued to run without her.
When we began working with the CEO of a six-figure mentoring business, the foundations were there. A small team. Consistent income. A business that worked.
But growth felt out of reach.
She was in the thick of it every day. Across the detail. Inside the delivery. Still the one everything depended on.
We stepped back and looked at the business as a whole — and what became clear was this: it relied on people, not process. Key tasks sat with individuals. Knowledge wasn't documented. Progress depended on who was available, not what was in place.
So we rebuilt it.
Every process
reworked and documented
Clear structures
introduced across the team
Regular check-ins
gave the whole business visibility
An audit
grew into full operational support
What started as a single project became an ongoing partnership — community, customer experience, team management, events and retreats, all running quietly in the background.
She is no longer in the middle of everything. She leads it.
Services
What we offer
Foundation
An ongoing package for founders who need reliable, consistent, operational support - without being in the detail. Inbox and email management, diary organisation and customer support.
Find out more →Momentum
An ongoing package for founders whose business is growing - but still feels heavier than it should. Everything in Foundation included, plus client onboarding and process management.
Find out more →Most Popular
Expansion
An ongoing package for established founders ready to scale - without becoming the bottleneck. Everything in Momentum included, plus systems auditing and implementation, financial admin and end-to-end project and supplier coordination.
Find out more →One-off 6-week intensive
The Operational Reset™
A focused 6-week intervention to reset how your business operates. We dig into what's actually happening behind the scenes, strip back what's not working, put the right structure in place and document how everything runs - so your business finally feels solid, reliable and yours again.
Find out more →The Ops Edit
HEIDI WRITES. YOU READ. YOU FEEL LESS ALONE.
A regular newsletter on operations, founder life, and getting out of the weeds - straight to your LinkedIn.
Read The Ops Edit →Ready for calmer weeks?
Tell us what you're juggling - we'll find a simple starting point. No pressure, no jargon. Just a real conversation.
Fill in the application form